August 28th, 2018 - Beth
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When Quickslide Chairman Adrian Barraclough first saw new recruit Amy Perrin in the sales processing centre, he had some reservations. Despite delivering a positive interview at just eighteen years of age, her employment experiences were limited and she had no experience within the glazing industry or knowledge of the company’s operating systems. However, she was pleasant with a genuine desire to be given a chance.
“I remember having a really positive interview and got good vibes from that,” explained Amy, “It seemed like a nice place to work and the staff I met at the time seemed happy to be here.” Since that day, Amy has applied herself admirably to her role and become a very popular account manager, displaying great initiative and an enviable product knowledge.
Five and a half years on she is modest about her fame within the sector: “I love my job and having been here for so long my experience only builds, and I’ve developed a wonderful understanding of my clients. Most of my colleagues have also been here a similar time so it’s been nice to progress alongside them and the business, especially when we’re involved with new products, systems and initiatives.
“There is always lots going on at work, with both the job itself and internal developments which means you always have to be on the ball and that creates a nice pressure – I like the lively atmosphere and it challenges a lot of areas where I believe my strengths lie.”
Valued customers such as Martyn Richmond from Hallmark Windows Harrogate speak exceedingly highly of Amy: “Amy was our key account manager for around two years and when Quickslide had their restructure, we put in a call to ask if we could keep her with us as she’s been so great to work with. She’s always been a huge breath of fresh air and brightens up your day.”
Award winning installers Premier Windows also know outstanding customer service when they see it: “Amy is a great girl; she knows all of the products well and has incredible knowledge. We began working with her three years ago and since then, we only have good things to say about her.”
Chairman Adrian also speaks highly of Amy, as he recalls an exchange with one of her customers: “A couple of years ago a customer called me to compliment Amy and her initiative. His client had requested an illustration of a certain window style from the website. “Sadly, we don’t have it,” said Amy, “but I do remember processing a similar window style that should now be awaiting delivery.” She promptly slipped on her hi-vis, found the window, took a photo and sent it on. Her customer was then able to satisfy their client straight away, and subsequently received an order. Most would just say ‘sorry, no’ but Amy’s initiative made the difference.”
In an age where everyone is faced with technological alternatives to real, human exchange, staff like Amy are a quality find. Coined by Quickslide as the ‘Messi of our industry’ but Amy definitely isn’t available for transfer!